Content example of week three
Part 7.6: Future strategies: beyond multi-utilities?
The formation of multi-utilities,
once started and having matured, could eventually develop in the opposite
direction - towards a fragmentation of the value chain and increased
outsourcing of those tasks and functions that belong to the service provision.
The present utility is often composed of the production unit, maintenance,
billing, acquisition, the back office and a call-centre. Together, they
form the entity "utility". The future utility could be characterised by
a network economy in which the different subtasks are out-contracted in
order to realise even further economies of scale by focusing on a specific
task only. The remaining utility unit is reduced to a coordinating entity
of the whole.
The network-style economy implies
that the composition of the stakeholders of the water sector would be changed, new organisations
will make their entrance and interact in more or less intense, at times only temporary way.
Traditional boundaries between the various stakeholders become less strict or blurred.